I must say that your advice and efforts, your company’s professionalism, the entire experience in general – was excellent! The new A/C unit is a marvel and we love it every day. Very happy, whenever we will hear of anyone in need of top-notch A/C equipment & work, Preferred A/C & Leo Quesnel will come with the highest recommendation.
A Happy New Year, also. All the best.
Leo, boy, what a unit! I have recommended your company to my neighbor and a friend in Coral Springs. Hope I can refer some business to you.
Thanks, Leo, Joel and Preferred. You restored my faith in the word “service.”
When the A/C was installed, the installers came on time (this is very important to me because I have a pet peeve about punctuality). They worked quietly and answered all my questions in a professional manner. Despite of the bad weather conditions everything was installed within the time that was specified. When the workers left, everything was cleaned up to my satisfaction.
Leo stated to me in our first conversation that they have an A+ rating with the Better Business Bureau and I know first hand why. They have excellent customer service, very professional and knowledgeable and most important they are EFFICIENT and punctual. I highly recommend this company to anyone who wants an a/c unit installed.
They have helped the unit eke out 11 years of life, when other companies probably would have seen a quick sale to replace the old unit. Their service people were not just clean, courteous and punctual – they were clever and helped us get at least 2 years more life out of our old system.
But when we decided to replace our unit with a new one, we did the usual thing: we got several quotes. By being upfront with Leo (which is easy, because he really is a great guy), he was able to guide us to exactly the right unit at a competitive price. When I told my wife that we were able to stay with Preferred, she literally jumped in the air for joy. The team of three installers came right on time. One seemed to be the expert for plumbing/exterior compressor and the other two seemed to be the experts for electrical/interior air handler and thermostat.
They first protected the carpet with big sheets of plastic. But that was actually overkill. Like Zen Masters, they religiously took their shoes off whenever they came into the house. How many tradesmen have you ever seen do that?! Besides clean, they were friendly while remaining 100% professional. It was easy to talk to them about the details. They went the extra mile to arrange the cables and pipes so our installation would be as unobtrusive as possible.
The installation was to take a full day. But they had finished and cleaned up by 2:30. The team leader explained how the new thermostat worked and discussed how to get the most out of our new system. My wife and I were so happy to give each team member a tip, with our compliments. We both deal with the public and were very pleasantly surprised by the team’s unique combination of people and technical skills.
Bottom line: I recommend Preferred. And I hope all Preferred clients will get the word out. These guys have earned it.
It was nice to see that they weren’t trainees and that they each brought several years of trade experience with them. As the job was nearing completion (or so we thought) and they were priming the air handler drain line they discovered that the line was cracked under the foundation. So instead of being on their way it was time to unload the trucks once more and resolve the problem. The team worked together to troubleshoot the situation then laid out all the “what ifs” and discussed their (our) options. In the end we decided rather than try to replace the existing line under the floor that it would be better to re plumb it along the garage wall and out the other side of the house.
Once the system was up and running Bill went to great length going over all the details of the new Infinity Control system. He wanted to make sure I was comfortable with it although it seems very simple to use and assured me that he was only a phone call away if I had any issues or questions.
I am comfortable tonight knowing that I just had an incredibly efficient air conditioning system installed in my home and that it is backed by a top notch company that I would highly recommend to anyone in need of a new A/C system.
My wife is the Client Services Manager for Premier Realty Group in Sewall’s Point. She assures me that Preferred Air Conditioning will be added to the preferred vendors list first thing in the morning.
Keep up the good work! Thanks again!